Refund policy

For any details you can call us on 0555883393 we will support any time from 9am to 10pm daily .

 

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at altuka.uae@gmail.com. Please note that returns will need to be sent to the following address: Ajman City Center ground floor next to Daiso and home center .


You can always contact us for any return question at altuka.uae@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

No Refunds